Refund Policy — Qatrix LLC

Last Updated: December 13, 2025

At Qatrix LLC, customer satisfaction is our top priority. We strive to provide high-quality services and transparent communication throughout each project. This Refund Policy explains the conditions under which refunds may or may not be provided.

1. Refund Eligibility

Refunds may be granted only under the following circumstances:

Payment was made but work has not started yet.
Duplicate payment due to technical error.
Service purchased by mistake and reported within 24 hours.

2. Situations Where Refunds Are Not Applicable

When a portion of the project has already been completed.
After design, development, or strategy work has been initiated.
When delays are caused by the client (lack of feedback, missing content, late communication, etc.).
For digital marketing campaigns once ads have already been launched.
For domain, hosting, plugin, or third-party purchases.

3. Project Cancellation

If a project is cancelled by the client after it has begun, the client is responsible for paying for the work completed up to the cancellation date. Ownership of partially completed work will remain with Qatrix LLC until full payment is settled.

4. Turnaround Time for Refund

Approved refunds will be processed within 7–14 business days. Depending on the payment provider, additional processing time may apply.

5. Chargebacks / Disputes

If a chargeback or payment dispute is filed without first contacting us, all ongoing work and support will be paused immediately. We encourage communicating with us directly so we can resolve concerns professionally.

6. Contact for Refund Requests

To request a refund or raise a concern regarding payments, please contact us:

Qatrix LLC
337 Shoal Cir, Lawrenceville, GA 30046, USA
Email: info@qatrix.net
Phone: +1 (Coming Soon)

By purchasing our services, you acknowledge and agree to the conditions outlined in this Refund Policy.